Viewing your catalog exceptions

Rithum provides visibility into product exceptions (products with non-compliant attributes) across your product categories. When you upload your products using advanced catalog services, your product data is reviewed for the following requirements:

• Rithum’s minimum system requirements. For example, all SKU values must be less than 64 characters. See the Rithum Data Schema for more information about minimum system requirements and how to troubleshoot common errors.

• Your retailer’s catalog requirements. For example, the GTIN must be 13 digits, or the Style Number must not contain special characters.
• Your retailer's advanced catalog exception rules. For example, multiple attributes for items within a product group must be unique.

Here's a quick look at how compliant and non-compliant products are defined in advanced catalog services:

Compliant	Indicates a product is compliant according to existing retailer taxonomy and advanced catalog services rules.
Not Compliant	Indicates a product is not compliant according to existing retailer taxonomy and advanced catalog services rules.
Unknown	Indicates a product was not added through advanced catalog services.
Processing	Indicates images have not completed compliance processing.

Note: Not every retail trading partner uses advanced catalog services, which is different from the basic Catalog templates that are used to provide item/product data to your retail partner. For more information about uploading basic Catalog/Inventory templates using the Inventory page, see Creating or Updating Inventory.

You can view your catalog exceptions in the following ways:

• Viewing all catalog exceptions (see below)
• Viewing item-level catalog exceptions

 

Viewing and resolving your catalog exceptions

The Catalog Exceptions page provides visibility into all product exceptions (products with non-compliant attributes) across your product categories. This page is updated on a continuous basis as exceptions are created or resolved. 

Step 1: Click the navigation menu and select Automation & Reporting > Exceptions > Catalog Exceptions.

Step 2: The Catalog Exceptions page displays:

• An Active tab that lists categories and items with content and image exceptions. To resolve these exceptions, continue to Step 3.
• An Inactive tab that lists inactive categories and unassociated items. To move unassociated items to active categories, see Moving unassociated items to active categories.

Step 3: Export the list of exceptions to an Excel spreadsheet by clicking the Download icon for each category.

Step 4: Follow the instructions to save or open the file. The spreadsheet highlights the non-compliant attributes for each product.

For more information about common errors and how to resolve them, seeTroubleshooting common errors: advanced catalog services.

Step 5: Make any necessary corrections to the spreadsheet.

Step 6: To upload the corrected spreadsheet, on the Catalog Exceptions page, click the Upload icon. Follow the instructions to upload the corrected file.

When resolved, exceptions will immediately be removed from the Catalog Exceptions page.