Troubleshooting common errors: advanced catalog services

When you upload products using advanced catalog services, your data is reviewed for two requirements:

• Rithum’s minimum system requirements. For example, all SKU values must be less than 64 characters. For more information about minimum system requirements, refer to the Rithum Data Schema.
• Your retailer’s catalog requirements. For example, the GTIN must be 13 digits, or the Style Number must not contain special characters.

During the upload process:

• If your product data meets minimum system requirements, it is then reviewed to ensure compliance with your retailer's catalog requirements. Compliance errors are displayed on the Products page as well as on the Catalog Exceptions page. For more information, see Viewing your catalog exceptions.
• If your item/product data does not meet minimum system requirements:
  • Your upload file stops processing as soon as an error is detected.
  • Any products in your upload file that were processed before the error are created in your account.
  • System requirement errors are displayed on the Products page. Click Download report to view errors to view and download a spreadsheet that lists all products with an error. The file will display only one error per product. See the Troubleshooting common errors section below for ways to correct the errors. You’ll need to correct the errors in your file and re-upload your file to the system.

Here’s an example of system and compliance error notifications on the Products page.

Troubleshooting common errors

The table below outlines the most common errors for advanced catalog services.

Note: Before re-uploading your products, we recommend thoroughly reviewing your upload file to identify and resolve all errors with your product data.